Terms and Conditions

Effective Date: 24/12/2024

Welcome to LumenAir! By using our website ("Site") and purchasing our products, you agree to be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our Site or purchase our products.

1. General Information

1.1 LumenAir is a brand based in Belgium that specializes in nasal breathing products.

1.2 These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

1.3 We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

2. Eligibility

2.1 By using our Site, you represent that you are at least the age of majority in your jurisdiction or that you have obtained parental consent to use the Site.

2.2 Our products are intended for personal use only and must not be resold without prior written consent.

3. Product Information

3.1 We make every effort to display accurate product information, including images and descriptions. However, we do not guarantee that the information is free from errors, and colors may appear differently depending on your device.

3.2 All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Pricing and Payment

4.1 All prices on our Site are listed in Euros (EUR) and include applicable VAT unless otherwise stated.

4.2 We reserve the right to change prices at any time without prior notice. However, changes will not affect orders that have already been placed and confirmed.

4.3 Payment must be made at the time of purchase via the payment methods available on our Site. We use secure payment gateways to process transactions, but we are not responsible for errors or issues that arise during the payment process.

5. Shipping and Delivery

5.1 We offer shipping to Belgium and selected countries. Estimated delivery times are provided at checkout and are for guidance only.

5.2 LumenAir is not responsible for delays caused by customs, couriers, or other unforeseen circumstances.

5.3 The risk of loss or damage to the product passes to you upon delivery.

6. Returns and Refunds

6.1 If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund, subject to our [Returns Policy](link to Returns Policy).

6.2 To be eligible for a return, products must be unused, in their original packaging, and accompanied by proof of purchase.

6.3 Refunds will be processed within 14 days of receiving the returned item. Shipping fees are non-refundable.

7. Intellectual Property

7.1 All content on the Site, including text, images, logos, and designs, is the property of LumenAir or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 You may not copy, reproduce, distribute, or create derivative works from our content without prior written consent.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, LumenAir shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Site.

8.2 Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the product in question.

9. Governing Law and Dispute Resolution

9.1 These Terms are governed by the laws of Belgium. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Belgium.

9.2 If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

10. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: support@lumenair.be

Thank you for choosing LumenAir! Your satisfaction and trust are important to us.